Frequently Asked Questions

You can also email us with any questions not covered here.

TICKETS

How can I talk to a person about purchasing tickets or any other questions?

We’d love to hear from you! Call 800.523.7649 or come visit us during open Ticket Office hours.

Are there fees on my ticket purchase?

Our modest per-ticket processing fee means that every ticket purchase helps support the arts in our region. Fees are charged the same no matter how you purchase: online, through the Ticket Office, or via phone.

Are my tickets refundable?

Tickets are nonrefundable.

Am I able to exchange my tickets?

Exchanges for another MCFTA performance are allowed up to 24 hours prior to a performance at a fee of $2 per exchange for non-subscribers (restrictions may apply). Fewer than 24 hours, no exchanges are allowed; MCFTA will issue a donation receipt for the value of the unused tickets.

Are there seating upgrades?

Tickets can be upgraded. Simply give your tickets to the Ticket Office to be placed on an upgrade list. Upgrades occur in order of donation level, with higher-level donors being upgraded first. While we cannot guarantee an upgrade, we do the very best we can to fulfill requests.

There is no charge for the upgrade service; an additional fee will be due if your new seats are in a higher pricing tier.

Does my child need a ticket?

Children are welcome to attend! However, everyone regardless of age – and even if you expect the child to sit in an adult’s lap – must have a ticket. Please use your discretion when determining whether or not a performance is suitable for your child. Questions about age suitability can be answered by our Ticket Office staff.

Are the seats that are available by phone the same that are available online?

Yes, there is no distinction between ticket availability through phone, web or in-person purchases.

Where do I pick up tickets I ordered online or by phone?

Tickets are available for pick-up during open Ticket Office hours and one hour prior to most performances. Will call is located at the Ticket Office.

I did not receive my tickets/lost tickets: what do I do?

As long as you purchased your tickets through the MCFTA Ticket Office we can help you! By verifying your address, we can reprint any tickets in question and leave them at the MCFTA Ticket Office for pick up on the day of the performance at will call.

BEFORE THE SHOW

What time should I get there? What happens if I’m late?

Please allow at least 20 minutes to park your vehicle, walk to the building and be seated. Some performances will have congested parking; arriving a tad earlier will facilitate finding a parking spot. And of course, please use caution while driving through our parking lots and on nearby streets. Doors to performance spaces usually open 30 minutes prior to performance time for guests to take their seats.

Latecomers are held until an appropriate break in the performance; late seating polices vary by performance. We cannot guarantee late entry or offer refunds, so please make sure you leave yourself plenty of time to arrive and park on campus.

What is the dress code for attending an event?

There is no dress code specified and you will see a wide range of attire in the audience! Business attire is probably standard, but some guests will use this as an opportunity to dress up for an evening out.

In consideration for the people around you who may have allergies please refrain from heavy perfumes & colognes.

DIRECTIONS & PARKING

How do I get there? Is it difficult to find you?

Midland Center for the Arts is located at the corner of Eastman Ave. and West Saint Andrews Rd at 1801 West Saint Andrews Road, Midland, MI 48640.

Get directions here.

Where do I park?

Parking for Midland Center for the Arts is FREE and we have a large lot located in front of the building. Additional surface lots are located adjacent to our building, and across West Saint Andrews Rd.

Is there a drop-off area in front of the venue?

Yes; you may drive up to the front of the building/doors to drop-off guests, however, parking/standing in these section is not allowed.

GUEST SERVICES

Do you have an ATM on-site?

No, we do not have an ATM on the premises, however, we do accept most major credit cards.

Are food & beverage services available?

The Saints & Sinners Lounge is open one hour before and during intermission for most performances. Open following Midland Symphony Orchestra and most MATRIX:MIDLAND events. Cash bar and light snacks available, with concessions available for most events with an intermission. Food & beverages are allowed in the theatres during most performances.

Do you have booster seats available?

Yes, we have booster seats available in both the Auditorium and Little Theatre. Please see an usher for assistance.

With support from the Michigan Baseball Foundation

Does MCFTA have assisted-listening devices available?

Listening devices are loaned free of charge. Please see an usher 30 minutes prior to performance.

Are your venues handicapped accessible?

We have both wheelchair accessible and no-step seating available in our theatres. When reserving your seats, please make any needs known to the ticketing agent. Since this area is frequently requested, it is strongly recommended that you purchase tickets in advance for best availability.

Please note that our theatres do not have elevators.

IN THE THEATRE

My seats are all even/odd numbered. Is my party seated together?

Both the Auditorium and Little Theatre seats are numbered with odd numbers on house left and even numbers on house right. Seating charts are available here.

Are photography and/or recording devices allowed?

All photography & audio/visual recording of performances is strictly prohibited. MCFTA reserves the right to remove any guest who refuses to comply.

What happens if I need help?

In any emergency, contact an usher for help. MCFTA has Automated External Defibrillators, plus staff trained in their usage.

Is there anything I need to be aware of while watching a performance?

Kindly help us create the best experience for everyone by refraining from the following distractions during performances:

  • Heavy perfumes & colognes
  • Glowing screens or texting
  • Taking photos, video or audio recordings
  • Talking, humming or singing
  • Noises & fidgeting